Benefits:

Overtime
Competitive salary
Free uniforms
Paid time off

RestoPros of the Upstate is seeking a highly organized and customer-focused Dispatch & Collection Administrator to join our team. In this role, you will be responsible for managing collections, handling incoming and outgoing calls, coordinating scheduling for jobs and crews, and ensuring smooth communication with both customers and insurance providers. If you’re a problem-solver with strong communication skills and enjoy multitasking in a dynamic environment, this position is for you!

Key Responsibilities:

Collections:

- Take inbound and make outbound calls to customers to collect outstanding balances for services performed.

- Negotiate payment plans, resolve billing issues, and ensure prompt collections in a professional and courteous manner.

- Lead Intake & Inbound Calls:

- Answer inbound calls, gather customer information, and input leads into our CRM system.

- Ensure all customer inquiries and requests are properly logged and followed up in a timely manner.

Insurance Claim Follow-up:

- Contact insurance companies to follow up on existing claims and provide necessary documentation.

- Maintain regular communication with customers to keep them informed on claim status and assist with scheduling.

Scheduling & Coordination:

- Schedule and coordinate jobs with crews, ensuring effective resource allocation and timely completion of tasks.

- Maintain and update job scheduling software, monitoring job progress and crew availability.

- Ensure clear communication between customers, crews, and internal teams regarding schedules and any changes.

Qualifications:

- Previous experience in customer service, collections, or scheduling is preferred.

- Strong communication and negotiation skills, with the ability to handle challenging
conversations professionally.

- Experience with insurance claims or collections is a plus.

- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

- Proficiency in MS Office and scheduling software (experience with CRM systems is a plus).

- Attention to detail and a proactive approach to problem-solving.

Why Join Us?

- Competitive salary and benefits package.

- Opportunity to work in a dynamic and growing industry.

- A collaborative and supportive team environment.

- Opportunities for professional development and career growth.

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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